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Care Instructions

Follow these detailed care instructions to keep your Elkhorn Fern thriving:

Mounting

Elkhorn ferns are epiphytic, meaning they naturally grow attached to trees. For best results:

• Mount on wood, cork, or similar materials
• Use sphagnum moss around the roots
• Secure with fishing line or plant-safe wire until established

Watering

Proper watering is crucial:

• Soak the root ball and shield fronds thoroughly when the moss feels dry
• Allow excess water to drain completely
• Reduce watering in winter
• Mist shield fronds occasionally

Light & Positioning

Place your fern where it receives:

• Bright, indirect light
• Protection from direct sun, especially midday
• Good air circulation

Shipping Information

Shipping Policy – Stem n Leaf Pty Ltd

At Stem n Leaf Pty Ltd, we take pride in carefully packaging and delivering your order so it arrives safely and in a timely manner. Please read our shipping policy below for important details.

Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

Shipping Rates & Delivery Estimates

• Standard Shipping (Australia-wide) – cost varies by size and type

Estimated delivery times:

• Standard Shipping: 3–7 business days

Please note: Delivery times may vary due to courier delays, seasonal demand, or circumstances beyond our control.

International Shipping

At this time, we don’t offer international shipping. If you are located outside Australia and would like to place an order, please contact us via our contact us form to discuss possible shipping arrangements.

Shipping Restrictions

• We are unable to ship to P.O. Boxes or parcel lockers for certain items (e.g., live plants).
• Certain products may be restricted from shipping to specific states or countries due to quarantine or customs regulations.

Delays & Issues

• Stem n Leaf Pty Ltd is not responsible for delays caused by courier services, customs clearance, or circumstances beyond our control.
• If your order is lost, delayed, or arrives damaged, please contact us immediately at stemnleaf1@outlook.com so we can assist.

Contact Us

If you have any questions about your order or shipping, please reach out to us at:
Email: stemnleaf1@outlook.com

 

Returns Policy

REFUND POLICY! We have a 5 day return policy, which means you have 5 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at stemnleaf1@outlook.com. Please note that returns will need to be sent to the following address: 35 Myall Road Casula NSW 2170 Australia If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at stemnleaf1@outlook.com. DAMAGES AND ISSUES: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. EXCEPTIONS/NON-RETURNABLE ITEMS: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. EXCHANGES: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. REFUNDS: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at stemnleaf1@outlook.com

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